Privacy policy

This Privacy Policy outlines how our website, ergolover.com (referred to as the "Site" or "we"), collects, uses, and discloses your personal information when you visit the Site or make a purchase.

Collection of Personal Information
When you access the Site, we gather information about your device, interactions with the Site, and the necessary details for processing your purchases. If you reach out to us for customer support, we may collect additional information. In this Privacy Policy, we refer to any information that can uniquely identify an individual as "Personal Information." Please review the following list for more details on the types of Personal Information we collect and the reasons behind their collection.

Device Information
Examples of collected Personal Information: web browser version, IP address, time zone, cookie information, viewed sites or products, search terms, and interactions with the Site.
Collection purpose: to accurately load the Site for you and optimize our Site through analytics on usage.
Source of collection: automatically gathered through cookies, log files, web beacons, tags, or pixels when you access our Site.
Disclosure for business purposes: shared with our processor, Shopify.
Order Information

Examples of collected Personal Information: name, billing address, shipping address, payment information, email address, and phone number.
Collection purpose: to fulfill our contract by providing products or services, processing payment information, arranging shipping, issuing invoices and order confirmations, communicating with you, screening orders for potential risk or fraud, and delivering information or advertising related to our products or services based on your preferences.
Source of collection: directly provided by you.
Disclosure for business purposes: shared with our processor, Shopify.

Customer Support Information
Examples of collected Personal Information: customer name, email address, phone number.
Collection purpose: to offer customer support.
Source of collection: provided by you.

Minors
We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us at the address provided below to request deletion.

Sharing Personal Information
We share your Personal Information with service providers to assist us in delivering our services and fulfilling our contracts with you, as explained above. For instance:
We utilize Shopify to power our online store. You can learn more about how Shopify uses your Personal Information in their privacy policy: https://www.shopify.com/legal/privacy.
We may disclose your Personal Information to comply with applicable laws and regulations, respond to lawful requests for information (such as subpoenas or search warrants), or protect our rights in other circumstances.

Behavioral Advertising
As previously mentioned, we utilize your Personal Information to provide targeted advertisements or marketing communications that we believe may interest you. For example:
We employ Google Analytics to comprehend how our customers use the Site. You can find additional information on how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You also have the option to opt-out of Google Analytics by visiting: https://tools.google.com/dlpage/gaoptout.
We may share information about your Site usage, purchases, and interactions with our ads on other websites with our advertising partners. Some of this information is directly shared with our advertising partners, and in some cases, it is collected through the use of cookies or similar technologies (subject to your consent, depending on your location).
To understand how targeted advertising works, you can visit the Network Advertising Initiative's educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information
We use your Personal Information to provide our services to you, which include: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
Temporary denylist of credit cards associated with deny listed IP addresses. This denylist persists for a small number of days.

Your rights GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, port it to a new service, and ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use several different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are frequent visitors.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name	Function
_ab	Used in connection with access to admin.
_secure_session_id	Used in connection with navigation through a storefront.
cart	Used in connection with shopping cart.
cart_sig	Used in connection with checkout.
cart_ts	Used in connection with checkout.
checkout_token	Used in connection with checkout.
secret	Used in connection with checkout.
secure_customer_sig	Used in connection with customer login.
storefront_digest	Used in connection with customer login.
_shopify_u	Used to facilitate updating customer account information.

Reporting and Analytics

Name	Function
_tracking_consent	Tracking preferences.
_landing_page	Track landing pages
_orig_referrer	Track landing pages
_s	Shopify analytics.
_shopify_s	Shopify analytics.
_shopify_sa_p	Shopify analytics relating to marketing & referrals.
_shopify_sa_t	Shopify analytics relating to marketing & referrals.
_shopify_y	Shopify analytics.
_y	Shopify analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.